Portland’s new shop master
Tim Taunton is the new master of saws, mills and drills at the overflowing shop and warehouse at our Oregon office. Like many other satis&fy employees, he found his way to our company by happy circumstance. And his story goes to show how easy it is to join the fold if you share a lot of the DNA that has made us the successful production company we are today. Blame it all on Tim‘s wife Wendy. Somewhat less than delighted with her former employer, she answered satis&fy PDX’s job ad on a whim and has since been with HR in Portland. She alerted Tim, a trained carpenter with a gift for repairing and restoring wood houses, to the vacancy. Tim decided his current job was getting a bit repetitive and applied for the position of Shop Master to escape the monotony. He knew he found a home at satis&fy as soon as he glanced at our code of conduct. “A couple of the rules were very familiar to me. I work with high school kids as a volunteer football coach and have some very similar principles on my clipboard,” notes Tim, “and ‘Reach for perfection to achieve excellence’ is my absolute favorite.” The booklet explaining our code of conduct, What Really Matters, puts it rather succinctly: ‘Working at satis&fy is a never-ending quest to improve.’ He has found that working with Germans is “refreshingly different” from past job experiences. The general attitude towards goals struck him as being most unusual – always ambitious from the outset and not a lot of fuss when they are achieved. “Praise isn’t given as much or as often as in an American company. But when it does come, it really means something.” Tim also finds the satis&fy crew’s customer-centric outlook, or “face to the customer,” to be unusual: “We were in New York to handle a challenging project. The job was a tough one and time was short because so many unforeseeable obstacles kept getting in the way and slowing progress. Undaunted, the satis&fy crew demonstrated supreme professionalism with everyone remaining calm and focused, doing whatever it took to get the job done. The customer was deeply impressed. And it showed me how far satis&fy is willing to go. That’s a quality I appreciate, on the job and in football.” “New challenges every day, and every job is different – that’s exactly what I wanted,” Tim says, looking ahead to upcoming projects. One is to reorganize the storage areas, some of which are offsite and require supply runs. Another is to retool workflows so jobs can get done even more efficiently. Finally, there is the initiative to overhaul the workshop’s electrical and pneumatic fittings, which are needed to build custom props. So apart from his skills and experience, what is Coach Tim planning to bring to his job as satis&fy PDX’s Shop Master? He sums up, “Praise matters. Every day.” And that says it all.